Returns policy
We accept returns within 14 days, starting from Shoolpack security tag or brand tag attached, it

must be returned with Shoolpack brand or partner boutique you ordered from.

For more information on

cancelling an order under Shoolpack packaging. If anything is damaged or missing from your return, you may not receive

your refund.

Whether you arrange a collection or drop off your return, you’ll need to do this from

Shoolpack partner boutique or courier drop-off point

Prepare your return

Place Shoolpack

packaging – don’t forget any brand boxes, dust bags, or cases
Attach your Return Label to Shoolpack

packaging
If you received a Return Note with your order, attach it to Shoolpack package.

All

Shoolpack package. If you need to reprint them, head to Orders & Returns in your account, or if you placed an

order as a guest, enter your guest order details here

Refunds
Once your return has been received and

accepted by our brand or partner boutique, your refund will be processed to your original payment method, excluding any

delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider. If

you’re eligible, we may be able to process your refund as Motorex shop credit if you prefer. Once processed, it

will show in your Motorex shop account to use Shoolpack with us.

To track the return of your package, use

the Waybill Number from the Waybill Doc included in your order. Or check the status of your return by going to Orders

& Returns in your account. If you placed your order as a guest and want to track your return, enter your guest

order details here

Faulty items

If you receive an item in a flawed or damaged condition, or if

it doesn’t quite match the description on our website, contact our global Customer Service as soon as possible

We’ll arrange a return and process a full refund for the faulty item.